Privacy Policy

The Sampson Family Trust (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website.

Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. This may include your name, contact details, and any other information that can reasonably identify you.

What personal information do we collect?
We only collect basic personal information that is reasonably necessary to process and fulfil your orders or respond to your enquiries. This may include:

• Name

• Mailing or street address

• Email address

• Phone number

• Delivery instructions or other information you choose to provide in relation to an order

We do not intentionally collect sensitive information, and we ask that you do not provide it to us.

How do we collect your personal information?
We collect personal information in several ways, including when you:

• Place an order for artwork or related products

• Contact us via our website, email, or social media

• Subscribe to any mailing list or updates (if offered)

• Provide feedback or otherwise communicate with us

Personal information is generally collected directly from you.
 

Why do we collect, use, and disclose your personal information?
We collect, use, and disclose your personal information only for purposes reasonably necessary for operating this independent hobby artist website, including:

• Processing, fulfilling, and delivering your orders

• Communicating with you about your orders, enquiries, or issues

• Managing payments and basic record keeping

• Complying with our legal and regulatory obligations

We do not use your personal information for unrelated marketing without your consent.

We may disclose your personal information to third parties where reasonably necessary to run our small art business, such as:

• Payment processors and financial institutions

• Shipping and delivery providers

• Website hosting or e-commerce platform providers

• Professional advisers (for example, accounting or legal) if required

These third parties are only given the information needed to perform their services and are expected to handle it in accordance with applicable privacy laws.

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Security of your personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include secure electronic storage, password protection, and limiting access to those who need the information to fulfil orders or manage basic business operations.
 

Access and correction
You have the right to request access to the personal information we hold about you and to ask that it be corrected if it is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us using the details below. We may need to verify your identity before responding.

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Retention of personal information

We keep personal information only for as long as it is reasonably needed to fulfil your orders, keep basic business records, or as required by law. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Cookies and website analytics
If our website uses cookies or basic analytics tools, they are used to support website functionality and understand general site usage. You can usually change your browser settings to refuse cookies; however, some features of the website may not function properly if you do so.

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Direct marketing
As a hobby art business, any direct marketing is very limited. If you choose to subscribe to updates or newsletters (if offered by us), we may send you occasional information about new artworks or related news. You can opt out at any time by following the unsubscribe instructions in the communication or by contacting us.

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Links to third-party sites
Our website or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties and recommend you review their privacy policies before providing any personal information to them.

If you have a question, concern, or complaint about how we handle your personal information, please contact us using the details below. We will respond within a reasonable time and work with you to resolve your issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact us
Tracey Pearce-Sampson
Brisbane, Qld Australia
Email: studio(at)mavisandme.com.au

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will be made available on our website, and the updated policy will apply from the date it is posted.